ConsumerService Centerof the Chuvashenergo Branch of Rosseti Volga (a brand of IDGC of Volga, PJSC) summed up the results of work in the first quarter of this year. In the first three months, 712 calls were received by the CSC on various issues (100 more than in the same period last year), of which 633 were on technological connection issues.

Starting from 18.03.2020, customer service is carried out only remotely through various online services of the company in order to prevent acute respiratory viral infections. At the same time, the demand for the company's services does not show a downward trend. The online services offered by the Rosseti Group are effective and popular among customers. Documents on already processed requests are sent to customers remotely.

For the reporting period, 481 agreements were concluded (taking into account applications submitted in earlier periods) for technological connection for a total capacity of about 7 MW.

Additionally, clients apply with a whole range of other issues related to electrification in rural settlements, execution and approval of documents. You can use the services of Rosseti Volga as follows through the Portal of electric grid services of the Rosseti Group of Companies https://ïîðòàë-òï.ðô; Personal Account on the website of Rosseti Volga (IDGC of Volga, PJSC) https://www.mrsk-volgi.ru/; using the Rosseti – My Account mobile application (iOS and Android). You can consult and get information on any issues related to technological connection or power supply by calling the contact center: 8 800 220 0 220 or 8 800 775 16 42 (call is free).