The service standard of IDGC of the North-West, JSC was approved by the decision of the Company Board of Directors.

The standard is a normative document establishing base requirements to interaction of IDGC of the North-West, JSC with clients at rendering services in the sphere of electric power supply.

The document specifies general requirements to client servicing, including rules and characteristics of internal and absentee service, and also specificity of work with consumers at realization of different kinds of activities.

"Such documents existed in all regional distribution grid companies; the IDGC Standard added requirements to organization of service centers, competence and appearance of SC employees, and in detail described the website of the company regarding focus on clients," the chief of the Perspective Development and Technological Connection Department of IDGC of the North-West Artur Myaki said. "We set forth a task: to unify process of rendering services in all our companies," he added.

According to A. Myaki, the adopted Standard stipulates three indicators of quality of client service - "information awareness", "sense of duty" and  "productivity of feedback".

"I hope that the work organized in conformity with the developed rules which are uniform for all branches of IDGC of the North-West will allow in reasonable terms to solve issues arising during the activity, including those connected with quality and cost of rendered services, whether it be transfer of the electric power or technological connection", A. Myaki said.

The effect of the Standard extends to mutual relations with consumers - physical persons, legal entities, non-incorporated entrepreneurs, and performers of municipal services from among the household associations, building, housing or other specialized consumer cooperative societies or management organizations.

The standard is brought to the notice of clients and other interested parties by its publication on the websites, placement in places of internal servicing.